Order Cancellations can only be done within 24 hours of placing the order. However, one cannot modify or cancel the order once it has been shipped. Refund for a successfully cancelled order will only be made in the form of “Store Credit” and will be processed only once the cancellation of the order has been confirmed.
There are cases where in, One might find order item missing or in damaged state. Please note that, no complaints will be entertained without a proof of Unboxing Video. Once the proof is gathered, please write back to us at firstname.lastname@example.org. Upon further investigation, if any errors in order processing are found, we will offer you an online store credit. The complaint notification email should be sent to us within 24-48 hours of the order having been delivered to you. Our team may need further information to help with solving your complaint. This information must be provided to us within 72 hours of the original complaint notification email sent to us.
Subject to our findings and in conjunction with our Terms and Conditions, we may, as a gesture of goodwill, offer you an ‘online store credit’.
Please allow us 7 days to arrange for replacements to any damaged, missing or incorrect products in your original order.
Refunds, if any, will be offered in form of ‘online store credit’ only. No monetary refunds will be made under any circumstances.
Few Orders might result to be undelivered by the Delivery agent due to several valid reasons like Operational failure at the Delivery Center, Infrastructure issues, Lack of resources etc. During such time, the order might return to Origin.
Such orders will be liable for Cancellation and refund and will not be resent the customer for the second time.In cases where the customer has not been responsive over calls to receive the delivery or has been out of station may also result in Return to Origin. Such cases also will be treated as Cancellation and Refund excluding the processing charges such as Shipping and Packing Charges.